Connecting Capterra

You can make use of a user guide to help a user get a complete understanding of a feature or a product. For example, this is how a user guide might look for using article template

TABLE OF CONTENTS

• Introduction to templates
• Creating templates
• Using templates

Introduction to templates

Standardize your knowledge base by creating templates such as a simple FAQ-style article, step-by-step guides, How-To, Release notes, and a lot more. Your team can simply choose from the predefined templates and start creating their articles from there - saving them time.

Creating templates

1. Go to Knowledge Base
2. Click on the hamburger menu on the top left
3. Select Article templates
4. Click on New template and start creating your template

Mark a template as default to load it automatically while creating a new article. 

Using templates

1. Once you save a template, click on Use template to open the template as a new article
2. Make the relevant changes to the template and save the article